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SwapGame Ratings:
   
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Swapgame Games Rental

Among the UK's largest selections of games for all consoles and offering fast turnaround times.

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SwapGame Game Rental Review
   

Visit SwapGame Site SwapGame offer a vast catalogue of tiles for all the major games consoles, fast turnaround and an easy to use site.

Launched in 2002, SwapGame claim to be the UK's largest games rental company, boasting over 3,000 unique game titles. Unfortunately, unlike most sites where we total up the number of titles available for each console system, there are no easily available totals on Swapgame, but browsing reveals they have a very wide range, including the latest releases. Unlike some sites which email you the instructions (or more often than not, forget to email you), SwapGame allows instructions for each game to be downloaded directly from their site. Other features include a month's free games rental for referring a friend, gift subscriptions, and the opportunity to keep games by buying them for a reasonable price--they will then mail you the box and instructions.

We've heard a few complaints about SwapGame--namely that the site can be a little slow, but it is easy to use, includes online reviews and ratings of the games, including screenshots, games trailers, age ratings and classifications. We especially like their personalized game recommendations based on a member's rental patterns, taste, and ratings (powered by their "GameMatch" technology). Their site also offers easy browsing, with 10 genres, and keyword searches by platform. You can also purchase rental games for up to 50% off retail price, with new boxes and instructions.

Turnaround time is good on the whole. They mail games from a centralized distribution center in the West Midlands, and aim to generally achieve next day delivery, Royal Mail allowing. Sadly, SwapGame's customer service lets the side down a little--and seems to be a theme in the customer comments we get, and therefore we are now ranking them slightly lower on these grounds.

Prices: SwapGame offer four rental packages, at industry standard prices: one game-at-a-time for £9.99 per month, two for £14.99, and three for £19.99. They offer an industry standard 10-day free trial for the 1 and 2 game tariffs. USE CODE SGP72 when registering for your free trial.

Visit SwapGame Site
Use code SGP72
 
SwapGame Game Rental Customer Comments
 

David, 17 June, 2008

Swapgame turnaround times are ok, but a tad slow sometimes. Especially when your wanting mainly new games, but they are new releases so I guess that can slide for now. The only majour problem I have with them is their website. I dont know if they're upgrading it at the moment but for the last few weeks when I try to use it it simply wont work. Its odd because the site actually works fine untill you you log in. Then it just breaks, takes ages to load and likes to crash. I tried it with a few different computers to see if their was just somthing wrong with mine but happend on all of um'.

Swapgame provides a pretty good service overall, not had any majour problems. IF they'd just make their site better it'd be the best around.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Spencer, 22 April, 2008

Tried for a few months and then stopped as i had tried most of the games i wanted to try . however when i subsrcibed i was due a free game to keepit is now 3 months past the date i cancelled and still waiting for the game and all i keep getting is the 'suppliers are out of stock and you will get yours as soon as it is avaialble but look inthe shops are there are loads , so where do they get theirs?? customer service is very bad.

Value: Value Rating Design: Design Rating Service: Service Rating

 

Mark from Birmingham, 1 February, 2008

The service for the first 12 months was superb, but the last couple of months the turnaround has been appalling. when you email them they say game mustve been lost in post, only for a few days later to say, its ok weve found it.

Value: Value Rating Design: Design Rating Service: Service Rating

 

Darren, August 2, 2007

Tried to sign up this evening, went through the registration process giving personal details. After the completion of signing up tried to log in and was met with access denied over and over again. Total amateur site who need to shape up because im ready to ship out!!!!

Value: Value Rating Design: Design Rating Service: Service Rating

 

Dave, July 3, 2007

Although I was sent games, their customer service is dreadful and very slow. I had to contact SwapGame everytime I returned a game as, the games I had returned still showed as outstanding on my account, basically they are lazy.

Be prepared to do a lot of chasing up with this service if you become a member of swap game.

Value: Value Rating Design: Design Rating Service: Service Rating

 

Neil from Stockton, July 1, 2007

Swapgame were superb at first. I was with them for a year and then the turnaround and standard of games started to get worse. Often games wouldnt work and the turnarond sometime took forever. I went without a game for two weeks at one point.

On the plus side when I complained they did offer myself free weeks and were great at answering any queries.

Value: Value Rating Design: Design Rating Service: Service Rating

 

James, April 4, 2007

I agree with Grant. Been a member of Swapgame for 6 months but over the last month the turnaround has been very poor. Also sometimes they don't receive your games back. I'm 100% positive i posted them. Good at first but now i will seek out another.

Value: Value Rating Design: Design Rating Service: Service Rating

 

Mike, February 19, 2007

I would just like to echo what Grant posted below. No complaints thus far and I found their customer service to be excellent when dealing with any problems that I have had. There will always be problems renting games online as everyone is reliant on the postal service to do their job correctly. The mark of a good company is how they deal with these problems and swapgame gets the thumbs up from me in that regard.

Value: Value Rating Design: Design Rating Service: Service Rating

 

Phil from Carmarthen, December 15, 2006

I was with Swapgame for approx 18 months and let me start by saying that for the 1st year they were excellent....,

But (and there is a big but) the last 6 months they were bloody hopeless.
There was a very sharp downturn in game turnaround and service. I have now suspended my membership as it is a waste of money. I was paying for 2 games at a time yet for the last 5 months of membership almost never did I get 2 games at a time!!! So I was paying for 2, yet only getting 1 and the turnaround time was very slow, some times up to 7 - 10 days. Sometimes then only when I had complained did they send out a game.

I complained several times and was once given a "free" 10 days membership (payment date shifted y 10 days)... however NO BLOODY GAMES CAME so my free days were absolutely useless weren't they.

They started off excellent but I guess they got very over subscribed. After 5 months of continuously useless service and useless customer care I have left. I'm going to try elsewhere.

Value: Value Rating Design: Design Rating Service: Service Rating

 

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Key Facts

 
SwapGame Logo

Games at a time:
1: £9.99
2 : £14.99
3 : £19.99

Platforms:
(title numbers for each platform not available on the site)
Xbox
Xbox 360
PS2
GameCube
Nintendo DS
GBA
PSP
Wii
PS3

Free Trial: 10 days
Use code SGP72

Titles: 3,000+
Film Rentals: no
Phone Contact:
01676 549010

Contact:
SwapGame.com Ltd
Customer Care Team
PO BOX 3795
COVENTRY
CV7 8ZS

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