David, 17 June, 2008
Swapgame turnaround times are ok, but a tad slow sometimes. Especially when your wanting mainly new games, but they are new releases so I guess that can slide for now.
The only majour problem I have with them is their website. I dont know if they're upgrading it at the moment but for the last few weeks when I try to use it it simply wont work.
Its odd because the site actually works fine untill you you log in. Then it just breaks, takes ages to load and likes to crash.
I tried it with a few different computers to see if their was just somthing wrong with mine but happend on all of um'.
Swapgame provides a pretty good service overall, not had any majour problems. IF they'd just make their site better it'd be the best around.
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Spencer, 22 April, 2008
Tried for a few months and then stopped as i had tried most of the games i wanted to try . however when i subsrcibed i was due a free game to keepit is now 3 months past the date i cancelled and still waiting for the game and all i keep getting is the 'suppliers are out of stock and you will get yours as soon as it is avaialble but look inthe shops are there are loads , so where do they get theirs?? customer service is very bad.
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Mark from Birmingham, 1 February, 2008
The service for the first 12 months was superb, but the last couple of months the turnaround has been appalling. when you email them they say game mustve been lost in post, only for a few days later to say, its ok weve found it.
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Darren, August 2, 2007
Tried to sign up this evening, went through the registration process giving personal details. After the completion of signing up tried to log in and was met with access denied over and over again. Total amateur site who need to shape up because im ready to ship out!!!!
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Dave, July 3, 2007
Although I was sent games, their customer service is dreadful and very slow. I had to contact SwapGame everytime I returned a game as, the games I had returned still showed as outstanding on my account, basically they are lazy.
Be prepared to do a lot of chasing up with this service if you become a member of swap game.
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Neil from Stockton, July 1, 2007
Swapgame were superb at first. I was with them for a year and then the turnaround and standard of games started to get worse. Often games wouldnt work and the turnarond sometime took forever. I went without a game for two weeks at one point.
On the plus side when I complained they did offer myself free weeks and were great at answering any queries.
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James, April 4, 2007
I agree with Grant. Been a member of Swapgame for 6 months but over the last month the turnaround has been very poor. Also sometimes they don't receive your games back. I'm 100% positive i posted them. Good at first but now i will seek out another.
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Mike, February 19, 2007
I would just like to echo what Grant posted below. No complaints thus far and I found their customer service to be excellent when dealing with any problems that I have had. There will always be problems renting games online as everyone is reliant on the postal service to do their job correctly. The mark of a good company is how they deal with these problems and swapgame gets the thumbs up from me in that regard.
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Phil from Carmarthen, December 15, 2006
I was with Swapgame for approx 18 months and let me start by saying that for the 1st year they were excellent....,
But (and there is a big but) the last 6 months they were bloody hopeless.
There was a very sharp downturn in game turnaround and service. I have now suspended my membership as it is a waste of money. I was paying for 2 games at a time yet for the last 5 months of membership almost never did I get 2 games at a time!!! So I was paying for 2, yet only getting 1 and the turnaround time was very slow, some times up to 7 - 10 days. Sometimes then only when I had complained did they send out a game.
I complained several times and was once given a "free" 10 days membership (payment date shifted y 10 days)... however NO BLOODY GAMES CAME so my free days were absolutely useless weren't they.
They started off excellent but I guess they got very over subscribed. After
5 months of continuously useless service and useless customer care I have left. I'm going to try elsewhere.
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