Mike from London, 7 May, 2008
What can I say other than do not touch this company with a barge pole. I am a Customer Services Manager and this company are terrible. All started well except for a 'Royal Mail' strike and games did arrive with me and arrive with them. However by the 3rd month I noticed games took 1-2 weeks to get checked in. ON top of that once games had been checked in they did not despatch any games back to me for days. I had to complain 3 times about the poor speed of service and not once did customer service apologies or offer any discount.
The final straw came this week when after two weeks of no contact I mailed customer services and requested an update. I was informed the game was lost. They did not send me a new game however and after waiting over 24hrs for Customer service to respond as to why they had not shipped a game I cancelled my subscription. I had been waiting 3weeks for a game.
Read Colin from Liverpools comments......use soembody else.
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Guy from Nottingham, 19 February, 2008
How slow? they send you an email saying they have received your game and they dont send another one out for days.
you can literally wait weeks to get another game.
absolute waste of time.
on a plus note the customer service is good.
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Colin from Liverpool, 7 January, 2008
Everything was OK (If you can call waiting weeks during the postal strike for games, although it wasnt directly their fault, there was no offer of refunds etc.) Recently cancelled my subscription and they are claiming they havent received one of the returned games. Still billing me and saying Ill have to pay for "LOST" game. Not helpful in any way.
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John D, 27 November, 2007
TERRIBLE, do not rent from these guys, often wait for 2 weeks plus, even if you have a stocked list.
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Mr Smith, 20 November, 2007
Very slow service dont recive titles you have in high priority when you email you are just advised that the system will send them. Paid for 1st month already and still only have recived one game. You do always get an email responce and website is good but shame about delivery.
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Jack, 18 November, 2007
i was with Gameflirt,started off great, but got worse and worse. Sending games back and waiting for them to choose a new game for you can take days and days.
Ive even waited 14 days for a new game to be picked. Never get new titles just old ones also.
I suspect they don't scan them when they come in after you have posted them back, so it looks like they havent recieved them.
To me, this is just a delaying tack-tick.
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Chris from Liverpool, 29 October, 2007
what can i say, there is not one bad thing to say about this service, i often found that i could post games back and have my next game that same week, the customer service is exceptional all emails are answered and always informed when you gameshave been recieved or disptched and as for the price considering the likes of blockbuster will charge 5 for TWO nights its an absolute steal and with no late fees. All that together with the selection of games on offer you have one awsome rental service so if your thinking about joining, dont think just join you wont regret it! :D
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Paul, 26 October, 2007
What an excellent all round service, I cannot ask for any better. After trying a number of well known rental services a friend directed me to Gameflirt and I was not disappointed. Games are sent out in a timely fashon, you usually get what you want and when you want it particularly new releases (you get when they are released) Gameflirt have manged to get me every new release I have asked for the very day after it had been released. A great service from a company that know the disappointment of not receiving the games you want when you want them, with the reliability of PLAY.com when it comes to delivery and speed. Keep up the good work.
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